Deaf lady says she was refused service at Dunkin’

A deaf lady from California says she was refused service at an area Dunkin’ after explaining she couldn’t perceive them.

Shannon Heroux was on the money register of a Dunkin’ in Encino, California , when she requested the supervisor to both write down what they have been saying or decrease their masks so she may learn their lips.


“I couldn’t hear something. I put on a cochlear implant, however I didn’t have it on at the moment. I’ve by no means been refused service, and it hurts,” Shannon Heroux mentioned in a now-viral TikTok video from Sept. 13.

“He didn’t consider me. You could possibly see it in his physique language,” Heroux mentioned, referring to the supervisor. “I stored saying, ‘Write it down,’ a few times, after which he simply stored speaking together with his masks on. After which earlier than I do know it, I mentioned, ‘Are you going to take my order?’ and he mentioned no, or he shook his head no.”

“He refused to place the masks down,” she added. “We’re six toes aside, there’s a plexiglass to the aspect. I am carrying my masks. Like, what extra would you like from us? We wrestle a lot throughout this pandemic. Sufficient is sufficient.”

Heroux defined it has been difficult for her to speak with individuals ever since masks mandates began.

“The entire time, from the second we went to our first buying expertise with the masks mandated, I needed to have my associate by my aspect,” she mentioned, CBSLA reported .

She says she remains to be processing the painful expertise weeks later.

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“I wanna know, like, what is that this supervisor prefer to different individuals and why would he do this?” she mentioned. “No deaf individual deserves that, you already know? It’s an invisible incapacity. We shouldn’t be judged like that, even when we communicate or don’t communicate. It doesn’t matter.”

Heroux is anticipated to satisfy with the proprietor of the Encino Dunkin’ on Sunday.

“We take issues like this very severely,” a Dunkin’ spokesperson instructed Yahoo Life . “At Dunkin’, we’re dedicated to making a welcoming atmosphere and treating each visitor with dignity and respect. We now have contacted the visitor to apologize, and we’re actively working along with her to resolve the matter.”

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